AI-Driven Advantage: Streamlined Operations, Loyal Customers

Friday, July 4th, 2025

AI-Driven Advantage: Streamlined Operations, Loyal Customers

6:30 PM - 9:30 PM IST | Jio World Convention Centre, Mumbai

Event Overview

Customer demands are relentless, and operational bottlenecks are aplenty. Gartner warns that 85% of enterprises will compete only on customer experience by 2025—fall behind, and you’re out of the game. AI could be your secret weapon.

Join an exclusive CXO dinner roundtable, hosted by Information Security Media Group in partnership with ServiceNow, to harness the limitless capabilities of AI that obliterate inefficiencies and create loyal customers. Engage with experts and peers, dissect real-world successes, and learn best practices to dominate in an AI-driven business world.

DISCUSSION POINTS

AI for personalized customer interactions to stay competitive
Deploying AI-based solutions to streamline workflows and remove operational bottlenecks
Using AI successfully for customer loyalty and performance
Best practices to ensure effective AI integration and alignment with goals
AI to predict needs and boost engagement for lasting customer loyalty

Request to Attend

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*Please note that this is an invitation-only event and space is limited. All requests to attend will be reviewed by our event staff and approved based on professional qualifications and event capacity. Additionally, these events will not be recorded and the Chatham House Rule will apply.

Rahul Neel Mani

VP Community Engagement &

Editorial

ISMG (Moderator)

Ganesh Iyer

Head Industry GTM –

Manufacturing, India

ServiceNow

Speakers

Join your peers and thought-leaders Ganesh Iyer from ServiceNow with Rahul Neel Mani to discuss AI-Driven Advantage: Streamlined Operations, Loyal Customers

This session will be:

Chatham house rule
Peer driven
Pitch free

Venue

Jio World Convention Centre, Mumbai

Jio World Centre, G Block, Bandra Kurla Complex,

Bandra East, Mumbai, Maharashtra 400098

Underwritten by

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloudbased platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit: www.servicenow.com

Rules of Engagement

By taking part in this discussion you agree that:

These events follow Chatham House Rule. Nothing shared will be recorded or distributed anywhere online.
If for any reason you need to cancel your reservation, we ask you to let us know 48 hours prior to the event commencing so we can open your seat up to someone else.
These are interactive discussions, so we ask that all attendees participate in the discussion. If this is a virtual event, we ask all attendees to join via video.