AI-Driven Advantage: Streamlined Operations, Loyal Customers

Friday, July 4th, 2025

AI-Powered Transformation: Elevating Customer Experience and Supply Chain Resilience in Manufacturing

6:30 PM - 9:30 PM IST | Jio World Convention Centre, Mumbai

Event Overview

In manufacturing, customer experience doesn’t end at the point of sale — it extends deep into after-sales services, dealer networks, and complex supply chain orchestration. Yet many companies remain constrained by fragmented CRM systems and disjointed service workflows. The result? Delayed response times, rising service costs, and declining customer loyalty.

Join an exclusive CXO dinner roundtable conversation, hosted by Information Security Media Group in partnership with ServiceNow, to explore how AI-native platforms are redefining CRM and after-sales services for the manufacturing sector.

Learn how technology can help enterprises create seamless service experiences, enabling proactive dealer support, and gaining real-time visibility across their value chains — all while modernizing without massive disruption.

DISCUSSION POINTS

Deliver connected, personalized post-sale services at scale
Embed intelligence into supply chain and service workflows
Integrate legacy ERP and CRM without high-risk overhauls
Leverage AI to enhance—not replace—your workforce

Rahul Neel Mani

VP Community

Engagement &

Editorial

ISMG (Moderator)

Sandeep Sehgal

Director Enterprise,

India

ServiceNow

Vohuman Bardi

Director Enterprise,

India

ServiceNow

Speakers

Join your peers and thought-leaders from ServiceNow with Sandeep Sehgal & Vohuman Bardi to discuss AI-Driven Advantage: Streamlined Operations, Loyal Customers

This session will be:

Chatham house rule
Peer driven
Pitch free

Venue

Jio World Convention Centre, Mumbai

Jio World Centre, G Block, Bandra Kurla Complex,

Bandra East, Mumbai, Maharashtra 400098

Underwritten by

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloudbased platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow™. For more information, visit: www.servicenow.com

Rules of Engagement

By taking part in this discussion you agree that:

These events follow Chatham House Rule. Nothing shared will be recorded or distributed anywhere online.
If for any reason you need to cancel your reservation, we ask you to let us know 48 hours prior to the event commencing so we can open your seat up to someone else.
These are interactive discussions, so we ask that all attendees participate in the discussion. If this is a virtual event, we ask all attendees to join via video.