Driving Business Value. How to Secure the Customer Onboarding Process ISMG%%sep%%Events ismg.events

Wednesday, October 18th, 2023

Driving Business Value. How to Secure the Customer Onboarding Process

4pm – 5:30pm EDT | Virtual

Event Overview

According to a recent study, nine out of 10 organizations experience up to 40% abandonment rates when trying to onboard new customers. Another 5% lack all insight into their onboarding process and abandonment rates.

The biggest reasons for high abandonment rate: too many steps; identity proofing and affirmation; and too many manual processes.

What if abandonment could be reduced by even 50% – while not compromising identity proofing and affirmation? Could that increase customer acquisition and revenue significantly while also reducing fraud? And if so, does this not position security and technology leaders for a big prospective win in the effort to drive new business value?

DISCUSSION POINTS

How to reduce high abandonment rates in onboarding
The role automation plays in improving identity proofing and affirmation
How to deliver business value by securing an efficient onboarding process

Moderator

Gary Gooden

Former VP of Information Technology

Relativity Space

Bruce Orcutt

SVP, Product Marketing

ABBYY

Speakers

Join Bruce Orcutt, Senior Vice President Product Marketing at event sponsor ABBYY, to discuss the role of security and technology leaders in creating a secure onboarding process.

This 90-minute session will be:

Chatham house rules
Peer driven
Pitch free

Exclusive Sneak Peek: Get a Preview of this Roundtable

Venue

Hyatt Regency Toronto

Hyatt Regency, King Street West, Toronto, ON, Canada

Underwritten by

ABBYY puts your information to work. We combine innovation and experience to transform data from business-critical documents into intelligent actionable outcomes in over 200 languages in real time. We enable more than 10,000 companies globally, including many of the Fortune 500, to drive significant impact where it matters most: customer experience, operational excellence, and competitive advantage. ABBYY is a global company with headquarters in Milpitas, CA and offices in 14 countries. For more information, visit www.abbyy.com/company/about-us/.

Rules of Engagement

By taking part in this discussion you agree that:

These events follow Chatham House Rule. Nothing shared will be recorded or distributed anywhere online.
If for any reason you need to cancel your reservation, we ask you to let us know 48 hours prior to the event commencing so we can open your seat up to someone else.
These are interactive discussions, so we ask that all attendees participate in the discussion. If this is a virtual event, we ask all attendees to join via video.