February 22, 2024 | St. Regis, Lower Parel, Mumbai, India | 3:00 PM - 7:00 PM (IST)

Discover how ServiceNow brings intelligence to every corner of your business

ServiceNow Summits are coming to a city near you. These free, half-day events are thoughtfully designed to bring innovation, community, and knowledge to your doorstep—so you can leave energized to make work, work better.

Join us to see how ServiceNow can bring intelligence to every corner of your business. Come get inspired with new ideas for digital transformation and see first hand how generative AI on the ServiceNow platform can improve productivity. Need more reasons?

Bring your team to hear local insights from other customers, engage in conversations with experts, and leave brimming with ideas so you can focus on the work that matters.

For any queries please contact Shruti Shah (sshah@ismg.io)

Break-out Themes

  • Banking, Financial Services & Insurance (BFSI)
  • Telco, Media & Technology (TMT)
  • Manufacturing & Enterprise


Kamolika Peres

VP and Managing Director, India and SAARC, ServiceNow

Venugopal Arcot

Senior Director, Solution Consulting, ServiceNow

Nick Tzitzon

Chief Strategy and Corporate Affairs Officer, ServiceNow

Romal Shetty

CEO, Deloitte South Asia, Deloitte

Gautam Chatterji

AVP, LTIMindtree

Sampath Manickam


Sumnesh Joshi

Deputy DG, Ministry of Communications & IT, Government of India

VVS Laxman

Former Cricketer


Registration & Lunch

3:00 PM - 3:15 PM

Welcome |​ Musical Performance

3:15 PM - 3:35 PM

Drawcard Speaker​ – VVS Laxman, Former Cricketer

3:35 PM - 4:00 PM

Keynote: Put AI to work

Keynote session by Nick Tzitzon, Chief Strategy and Corporate Affairs Officer, ServiceNow

4:00 PM - 4:30 PM

Customer Panel​

Sampath Manickam, CTO, NSE
Rajesh Chaudhary – CSB Bank, CIO
Jens Boegh-Nielsen, Principal Partner EMEA, Ernst & Young

Moderated by Kamolika Peres, Vice President & Managing Director, India/South Asia, ServiceNow

4:30 PM - 4:45 PM

Partner Presentation​

4:45 PM - 5:15 PM

Changeover & Tea/Coffee Break​

5:15 PM - 6:40 PM

Breakout Sessions

BFSI Breakout

In this insightful session, we explore the transformative realm of Financial Services Operations, specifically emphasizing the utilization of ServiceNow. The discussion covers the crucial intersection of banking, fraud prevention, and team connectivity through innovative AI and automation, offering attendees practical strategies to achieve operational excellence and navigate today’s dynamic environment in the financial industry.

Craig Steel, VP – Global Creator Workflow Solution Sales Servicenow​

Gaurav Mahendru, Sr. Manager, Technology Workflows Solution Consulting Servicenow

MFG & Enterprise Breakout

Akash Desai, Director Solution Consultant, ServiceNow​

Parikshit Patil, Sr Solution Consultant, ServiceNow​

Diana Spalding, Sr Director, Employee Experience, ServiceNow​

TMT Breakout

6:40 PM - 6:55 PM

Closing Note

7:00 PM - 9:00 PM

Networking & Dinner


St. Regis

St. Regis, Lower Parel, Mumbai, India


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