Friday, 20th September, 2024
Enhancing Contact Center Efficiency With Gen AI and Automation
6:30 pm onwards | Jio World Convention Centre, BKC
Event Overview
As organizations advance in their digitization efforts, there is a compelling need to optimize operational efficiency, improve customer experience and utilize resources effectively. To meet business objectives and achieve these goals, it is crucial to enhance contact center efficiency using generative AI and process automation.
As security leaders face the challenge of streamlining contact center operations by empowering the workforce, the question arises: How can they optimize customer service processes and alleviate agent workload to drive business success? Integrating gen AI with contact services to craft personalized and apt responses becomes crucial for organizations.
If these instances resonate with your current challenges, attend this invitation-only CXO roundtable, jointly organized by ISMG and Minfy, to understand how to balance human and automated services to improve customer engagement and minimize the risks.
DISCUSSION POINTS
- Use of gen AI to establishing standardization, compliance and efficiency of call center operations;
- How to effectively craft responses to improve customer satisfaction and better address queries;
- Introducing techniques to leverage external information sources when addressing complex questions;
- Automation in technological integration to support call center operations and establish the right metrics.
Request to Attend
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If you have any trouble submitting this form, please send an email to roundtables@ismg-events.com for assistance.
*Please note that this is an invitation-only event and space is limited. All requests to attend will be reviewed by our event staff and approved based on professional qualifications and event capacity. Additionally, these events will not be recorded and the Chatham House Rule will apply.
Geetha Nandikotkur
Vice President,
Conferences, Asia, Middle
East and Africa
ISMG (Moderator)
Shreyash Sigtia
Head of Industry Verticals, ISV Segment
Amazon Web Services
Jasjeet Singh
Head of ISV business, AWS India & SAARC
Amazon Web Services
Ekhlaque Bari
Enterprise Strategist
Minfy Technologies
Swapnil Jain
Speakers
Join your peers and thought-leaders Shreyash Sigtia and Jasjeet Singh from Amazon Web Services, Ekhlaque Bari from Minfy Technologies, Swapnil Jain from Observe.AI and Geetha Nandikotkur from ISMG to discuss Enhancing Contact Center Efficiency With Gen AI and Automation
This 90-minute session will be:
- Chatham house rules
- Peer driven
- Pitch free
Exclusive Sneak Peek: Get a Preview of this Roundtable
Venue
Jio World Convention Centre, BKC
Jio World Centre, G Block, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400098
Underwritten by
Minfy – an AI solution and cloud native system integrator – helps enterprises navigate digital journeys using cloud, data and AI technologies. It offers IT modernization services to clients from the APAC region and the U.S. across healthcare, manufacturing, logistics and financial services sectors.
Observe.AI, the leading generative AI conversation intelligence platform, empowers contact centers with real-time agent guidance, coaching, post-interaction summaries, Auto QA, and advanced analytics. The platform analyzes every customer interaction to boost revenue, retention, and efficiency at scale, while ensuring security.
Amazon Web Services (AWS) offers key infrastructure services to businesses in the form of web services, now known as cloud computing. Businesses can take advantage of Amazon’s expertise and economies of scale to access resources when their business needs them, delivering results faster and at a lower cost. With data center locations in the U.S., Europe, Brazil, Singapore, Australia and Japan, AWS provides a reliable, scalable and low-cost infrastructure platform in the cloud that powers thousands of businesses around the world.
Rules of Engagement
By taking part in this discussion you agree that:
- These events follow Chatham House Rule. Nothing shared will be recorded or distributed anywhere online.
- If for any reason you need to cancel your reservation, we ask you to let us know 48 hours prior to the event commencing so we can open your seat up to someone else.
- These are interactive discussions, so we ask that all attendees participate in the discussion. If this is a virtual event, we ask all attendees to join via video.
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