AI in Retail: Driving Secure, Seamless Omnichannel Shopping Experiences ISMG%%sep%%Events ismg.events

Thursday, 11th September 2025

AI in Retail: Driving Secure, Seamless Omnichannel Shopping Experiences

11:00-12:30 CET | Virtual

Event Overview

Artificial intelligence is transformational. It’s already reshaping today’s retail landscape, with organizations racing to implement AI–powered solutions for personalization, inventory management, and seamless customer experiences across all touchpoints for a consistent Ominichannel approach.

Some 68% of retailers are plan to have AI-based technologies implemented this year (Prismetric, 2024), and market projections show AI in retail growing from $9.85 billion to $40.49 billion by 2029. And with 81% of customers reported to prefer companies that offer personalized experiences across all touchpoints, the challenge isn’t just adopting AI, it’s about doing so securely, efficiently, and at scale across web, mobile, and in- store channels.

In this session we will be discussing real-world experiences, challenges, and strategies for implementing AI at
scale in omnichannel environments. We will explore how modern retail infrastructure can support the next
generation of AI applications while maintaining security, performance, and compliance across all customer
touchpoints.

This will include discussing:

• Is AI ‘traffic stealing’ a problem for retail (and if so, what do we do about it?)

• How do we ensure our approaches are compliant with relevant regulations?

• What tools and services can we use to ease the transition? environments

Request to Attend

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*Please note that this is an invitation-only event and space is limited. All requests to attend will be reviewed by our event staff and approved based on professional qualifications and event capacity. Additionally, these events will not be recorded and the Chatham House Rule will apply.

Moderator

Tony Morbin

Executive Editor

ISMG

Andy Kennedy

Director, Solutions Engineering

Cloudflare

Speakers

Guided by insights from Andy Kennedy at Cloudflare, this high-level forum will leverage the collective expertise of attending executives, offering a rare opportunity for peer collaboration and the exchange of AI in retail -how to drive secure, seamless omnichannel shopping experiances.

This session will be:

Chatham house rules
Peer driven
Pitch fre

Exclusive Sneak Peek: Get a Preview of this Roundtable

Underwritten by

Cloudflare is a connectivity cloud company that delivers a full-featured, unified platform of cloud-native products and developer tools. Cloudflare’s global network spans over 120 countries, and its services include cloud cybersecurity, DDoS mitigation, and ICANN-accredited domain registration.

Rules of Engagement

By taking part in this discussion you agree that:

These events follow Chatham House Rule. Nothing shared will be recorded or distributed anywhere online.
If for any reason you need to cancel your reservation, we ask you to let us know 48 hours prior to the event commencing so we can open your seat up to someone else.
These are interactive discussions, so we ask that all attendees participate in the discussion. If this is a virtual event, we ask all attendees to join via video.